Mauritius Telecom (MT) is the leading telecommunications operator and service provider in Mauritius. Incorporated in 1988 as Mauritius Telecommunication Services (MTS), it acquired the assets of Overseas Telecommunications Services (OTS) in 1992 and became Mauritius Telecom. The Company has since enjoyed a phenomenal rate of development and it is now one of the top enterprises in the country, with revenue of Rs8 billion in 2012.
The Company, which is ISO 9001:2008 certified, operates in accordance with the requirements of good corporate governance practices, providing fair working conditions and offering secure products and services.
Mauritius Telecom’s strategy for growth is centred on Enabling ICT Evolution through innovation and enhanced customer experience whilst the commercial strategy is led by the vision “Today changes with Orange.” Over the years, the Company has invested considerably in restructuring the organisation so that it functions as an integrated operator. MT also endeavours to provide the best conditions for its 2,170 employees to enhance their skills to better serve its customers.
The Government of Mauritius, the State Bank of Mauritius (through its wholly owned subsidiary SBM NFC Investments Limited, formerly the SBM Investments Managers Ltd) and the National Pensions Fund hold 59% of the shares in the company. 1% of Mauritius Telecom shares were sold to eligible employees and pensioners in 2007 at a discounted rate under an employee share participation scheme. The remaining 40% are held by Orange, through its investment vehicle, RIMCOM.
Investment in Other Entities
Mauritius Telecom has a regional presence through its investments in Orange Madagascar. MT International Ventures Ltd (MTIV) is an investment vehicle wholly owned by Mauritius Telecom. In October 2011, it acquired 50% of the shareholding of the leading telecommunications operator in Vanuatu, Telecom Vanuatu Ltd (TVL). This share was increased to 90% in July 2013.
MT has the following fully owned subsidiaries: Cellplus, Telecom Plus, Teleservices, CSL, MT Properties Ltd, Mauritius Telecom Foundation, MT International Ventures and MT Services. It is also in a joint venture with Blanche Birger & Continuity South Africa, and has setup a disaster recovery/business continuity entity ContinuityMauritius.
Products and Services
MT provides a full spectrum of voice and data services using fixed, mobile and internet platforms. MT additionally offers convergent services through My.T, its multiplay-IPTV service. Internet and TV services are provided to mobile users. MT introduced 4G in Mauritius in June 2012 to enhance broadband customer experience. It also deployed fibre to the home (FTTH) during the same year and connected its first customers. The Company also provides Orange Money services and offers clouds solutions. TelePresence, the HD videoconferencing service, is available to businesses at both Orange Tower in Ebène and Telecom Tower in Port Louis. The Group is committed to providing its customers with quality ICT services at competitive prices.
Since the rebranding of all mobile and internet services in April 2008 to Orange, there has been a quantum leap in providing customers with innovative services and experiences. Telecommunication services are becoming increasingly convergent and MT makes every effort to respond to new device and consumption trends in an increasingly competitive market. In October 2012, MT launched the Orange Tablets, including two models priced at Rs 2,999 and Rs 5,999 and in December 2012, it introduced the iPhone 5 onto the local market.
Today the Company’s real time technology services and solutions, coupled with its experience and know-how, are providing businesses with a one-stop solution for IP-based services, virtual private networks, and high-speed internet access and application services for improved decisions-making anytime, anywhere.
By the end of November 2012, the Company had acquired over 1.2 million subscribers for its fixed-line, mobile, internet dial-up, broadband and My.T convergent services. This significant customer base has enabled MT to strengthen its position as market leader and preferred end-to-end solutions provider. MT continues to improve broadband access through lower tariffs for both business and residential customers, as part of its commitment to aligning its strategy with that of the Government’s vision of Broadband Mauritius. Previously, to make ICT services available and affordable to as many people as possible in Mauritius, the Company had launched its affordable NetPC in June 2008 and low cost Orange tablets in October 2012. MT is the country’s only telecommunications company that provides universal services and universal access. To meet these responsibilities, the Company is committed to developing its networks throughout the country and to providing effective services to all citizens and residents within the Republic of Mauritius.
Mauritius Telecom is setting the pace in the region in the transition from narrowband to broadband and Internet Protocol IP services. The company is continuously upgrading its IP-based network to offer increasingly mobile and convergent services and provide high-performance voice, data, video and multimedia services. The company is migrating to the New Generation Network (NGN).
In 2011, MT’s Network Operations Centre (NOC) relocated to state-of-the-art premises in Orange Tower Ebène. As the provider of international bandwidth services, MT continuously upgrades available bandwidths on the submarine fibre optic cable it uses South Africa Far East (SAFE) and Lower Indian Ocean Network (LION) and invests in new cable projects to meet the increasing demand of call-centre and BPO operators and of customers connecting to bandwidth-hungry services.
MT’s international network is based upon an advanced globally interconnected infrastructure, linked by submarine fibre-optic cables as well as satellite. After the investment in the East Africa Submarine System (EASSy), as from 2009, the Company invested in other submarine fibre-optic cable projects such as the LION 2, the Europe-India Gateway (EIG) and the West Africa Cable System (WACS), which entered service in 2012. The two existing cable landing stations at Baie Jacotet and Le Goulet and the investment in various cable projects amounting to about 79$ million and expected to reach 120$ million in 2015, allow Mauritius further increase the reliability, resiliency and bandwidth capacity of its international connectivity.
Corporate Social Responsibility (CSR)
Mauritius Telecom fully engages in its CSR role and, through the Mauritius Telecom Foundation (MTF), actively participates in funding major national projects promoting social-economic integration and poverty alleviation. Other CSR initiatives include support to community projects in the fields of education, health, sports and environment. Since the setting up of the MTF, an amount of Rs 162 million has been allocated to 72 NGO’s to implement 102 projects. An amount of Rs 32 million has been disbursed for projects facilitating ICT education and access to vulnerable groups. The national campaign, «Je recycle les mobiles et les piles», launched in 2010, has enjoyed success and has managed to collect five tons of used batteries and over 2400 mobile phones shipped to France for recycling in February 2012.
In terms of risk management, the Group has developed incident management plans for increased preparedness in such situations as vandalism and tsunami, fire and bomb alerts. In this context, Business Continuity Plans have been prepared by the various departments within the Group. Moreover, MT has been allocated 40 Work Area Recovery seats by Business Continuity Mauritius. The objective is to be able to ensure service continuity to customers in incident situations and provides disaster recovery services to other companies.