Mauritius Telecom (MT) is the leading telecommunications operator and service provider in Mauritius. Incorporated in 1988 as Mauritius Telecommunication Services, it acquired the assets of Overseas Telecommunications Services in 1992 and was renamed Mauritius Telecom. It has since enjoyed a phenomenal rate of development and it is now one of the top companies in the country, with revenue of Rs 8.4 billion in 2013.
The Company, which is ISO 9001:2008-certified, operates in accordance with the requirements of good corporate governance practices, providing fair working conditions and offering secure products and services.
MT’s strategy for growth is centred on innovation and enhanced customer experience as part of its Enabling ICT Evolution strategy, supported by its commercial slogan, Today changes with Orange. Over the years, the Company has invested considerably in restructuring the organisation so that it functions as an integrated operator. MT also endeavours to provide the best working conditions for its 2,170 employees, emphasising skill enhancement.
The Government of Mauritius, the State Bank of Mauritius (through its wholly owned subsidiary SBM NFC Investments) and the National Pensions Fund hold 59% of the shares in the company. 1% of Mauritius Telecom shares were sold to eligible employees and pensioners in 2007 at a discounted rate under an employee share-participation scheme. The remaining 40% are held by Orange, through its investment vehicle, RIMCOM.
MT has invested in Orange Madagascar and holds a 90% share in Vanuatu Telecom through its investment vehicle Mauritius Telecom International Ventures, set up in 2011.
MT has the following fully owned subsidiaries: Cellplus, Telecom Plus, Teleservices, CSL, MT Properties Ltd, Mauritius Telecom Foundation, MT International Ventures and MT Services. It is also in a joint venture with Blanche Birger & Continuity South Africa, and has setup a disaster recovery/business continuity entity ContinuityMauritius.
Products and Services
MT provides a full spectrum of voice and data services using fixed-line, mobile and internet platforms. It also offers convergent services through My.T, its multiplay-IPTV service. Mobile users are now able to access MT’s Internet and TV services. Since the rebranding of all mobile and internet services in April 2008 to Orange, a strong international brand, there has been a quantum leap in providing customers with innovative services and experiences.
To assist decision-making anytime, anywhere, the Company’s real time technology services and solutions, coupled with its experience and know-how, nowadays provide businesses with a one-stop solution for IP-based services, virtual private networks and high-speed internet access and application services. MT is investing in Fibre to the Home (FTTH), Fibre to the Business (FTTB), Gigabit Passive Optical Network (GPON), ADSL and SHDSL technologies and is also now offering TelePresence and Cloud Computing solutions.
By the end of December 2013, the Company had acquired around 1.3 million subscribers for its fixed-line, mobile, internet dial-up, broadband and My.T convergent services. This significant customer base has enabled MT to strengthen its position as market leader and preferred end-to-end solutions provider.
Following on low-cost Orange tablets launched in October 2012 (to make ICT available and affordable to as many people as possible), access to broadband was improved through lower tariffs for both business and residential customers, all part of MT’s commitment to aligning its strategy with that of the Government’s vision of Broadband Mauritius.
Mauritius Telecom is setting the pace in the region in the transition from narrowband to broadband and internet protocol (IP) services. The Company is continuously upgrading its IP-based network to offer increasingly mobile and convergent services and provide high-performance voice, data, video and multimedia services. A New Generation Network is now fully operational and currently being upgraded to include Voice over IP (VOIP) for FTTH customers.
As the provider of international bandwidth services for global connectivity, MT continually upgrades available bandwidths on the SAFE cable and invests in new cable projects to meet the increasing demand of call-centre and BPO operators and of customers connecting to bandwidth-hungry services.
MT’s international network is based on an advanced globally interconnected infrastructure linked by sub-marine fibre-optic cable systems like SAFE, LION and EASSy, as well as by satellite. In addition to providing continuous upgrades to these cable systems, the Company is also investing in other sub-marine fibre-optic cable projects such as the Europe-India Gateway (EIG) and the West Africa Cable System (WACS). The two cable landing stations at Jacotet Bay and Le Goulet and the investment in cable projects will further increase reliability, resiliency and bandwidth capacity.
Corporate Social Responsibility (CSR)
Mauritius Telecom fully engages in its CSR role and, through the Mauritius Telecom Foundation (MTF), actively participates in funding major national projects promoting social-economic integration and poverty alleviation. Other CSR initiatives include support to community projects in the fields of education, health, sports and the environment. Since the setting up of the MTF, Rs 201 million has been allocated to 95 NGOs to support 154 projects, while Rs 35 million has been disbursed for projects facilitating ICT education and access to vulnerable groups. The national campaign, Je recycle les mobiles et les piles, launched in 2010, has successfully managed to collect 11 tons of used batteries and over 3,500 mobile phones.
The company has a Risk Management Division to provide reasonable assurance that significant risks are identified, assessed, addressed and monitored so as to meet the Group’s objectives, build shareholder value and promote the interests of its various stakeholders. It has also developed incident management plans for increased preparedness to mitigate the impact of business continuity threats.