Mauritius Telecom (MT) is the leading telecommunications operator and service provider in Mauritius. Incorporated in 1988 as Mauritius Telecommunications Services (MTS), it acquired the assets of Overseas Telecommunications Services (OTS) in 1992 and became Mauritius Telecom. The Company has since enjoyed a phenomenal rate of development and it is now one of the top companies in the country, with revenue of Rs7.4 billion in 2010.

The company, which is ISO 9001:2008 certified, defines its strategies in line with the requirements of good corporate governance, providing fair working conditions and offering secure products and services.

Vision 
Mauritius Telecom’s strategy for growth is centred on innovation, in line with its vision “To be a Premier World-Class Infocom Services Provider”, whilst the new commercial strategy is led by the vision “Today changes with Orange”.  Over the years, the Company has invested considerably in restructuring the organisation so that it functions as an integrated operator. MT also endeavours to provide the best conditions for its 1,571 employees, enhancing their skills, to better serve customers.

Shareholding
The Government of Mauritius, the State Bank of Mauritius and the National Pensions Fund together hold 59% of the shares in the Company. 1% of Mauritius Telecom shares were sold to eligible employees and pensioners in 2007 at a discounted rate under an employee share-participation scheme. The remaining 40% are held by France Telecom, through its investment vehicle RIMCOM.  Meanwhile, the Company has been preparing itself for a stock-exchange flotation, for which it has already met all listing criteria.

Regional presence
Mauritius Telecom has a regional presence through its investments in Orange Madagascar.

Products and services
Mauritius Telecom provides a full spectrum of voice and data services using fixed-line, mobile and internet platforms. Mauritius Telecom also offers convergent services through My.T, its Multiplay-IPTV service. Internet and TV services are also provided for mobile users. The Group is committed to providing its customers with quality ICT services at competitive prices.

Since the rebranding of all mobile and internet services in April 2008 to Orange, a strong international brand, there has been a quantum leap in providing customers with innovative services and experiences.  Telecommunication services are becoming increasingly convergent and Mauritius Telecom makes every effort to respond to new device and consumption trends in an increasingly competitive market. 

Today, the Company’s real-time technology services and solutions, coupled with its experience and know-how, are providing businesses with a one-stop solution for IP-based services, virtual private networks, and high-speed internet access and application services for improved decision-making anytime, anywhere. 

Customers
By the end of December 2010, the Company had acquired about 1.2 million subscribers for its fixed-line, mobile, internet dial-up, broadband and My.T convergent services.  This significant customer-base has enabled Mauritius Telecom to strengthen its position as market leader and preferred end-to-end solutions provider.

Access to broadband has been improved through lower tariffs for both business and residential customers, as part of Mauritius Telecom’s commitment to aligning its strategy with that of the Government’s vision of Broadband Mauritius.

Mauritius Telecom is the country’s only telecommunications company that provides universal services and universal access. To meet these responsibilities, the Company is committed to developing its networks throughout the country and to providing effective services to all citizens and residents.

In its endeavour to make ICT available and affordable to as many people as possible in Mauritius, the Company launched the NetPC in June 2008.

Network
Mauritius Telecom is setting the pace in the region in the transition from narrowband to broadband and IP (Internet Protocol) services. The Company is continuously upgrading its IP-based network to offer increasingly mobile and convergent services and provide high-performance voice, data, video and multimedia services. The Company is gradually migrating to the Next Generation Network (NGN).

The Company offers global connectivity via the SAFE undersea fibre-optic cable and satellite systems. As the provider of international bandwidth services, Mauritius Telecom continually upgrades available bandwidths on the SAFE cable and invests in new cable projects to meet the increasing demand of call-centre and BPO operators and of customers connecting to bandwidth-hungry services.

As for MT’s international network, it is based on an advanced globally interconnected infrastructure linked by submarine optical-fibre cable systems like SAFE, LION and EASSy, as well as by satellite. In addition to providing continuous upgrades to these cable systems, the Company is also investing in other submarine optical-fibre cable projects like the Europe-India Gateway (EIG) and the West Africa Cable System (WACS). The two cable landing stations at Baie Jacotet and Le Goulet and the investment in cable projects will further increase the reliability, resiliency and bandwidth capacity of our international connectivity.

Corporate Social Responsibility (CSR)
Mauritius Telecom is fully engaged in its CSR role and, through the Mauritius Telecom Foundation (MTF), actively participates in funding major national projects promoting social and economic integration and poverty alleviation. Other CSR initiatives include support to community projects in the fields of education, health, sports and environment. As regards the environment, the MTF has pioneered a national campaign in collaboration with relevant authorities and partners to collect used batteries and mobile phones for recycling. Sustainability issues are a growing concern within the Group and this has given birth to several initiatives, with defined targets, to reduce the impact of our activities on the environment in areas like paper usage, energy consumption and carbon emission.

Risk Management
The Group has developed incident management plans for increased preparedness in such situations as a tsunami, vandalism, or fire or bomb alert.  Business Continuity Plans have been prepared by the various departments within the Group. MT has also been allocated 40 work-area recovery seats by BusinessContinuity Mauritius. The objective is to be able to ensure service continuity to customers in the event of an incident. In fact, BusinessContinuity Mauritius is a subsidiary company of Mauritius Telecom, which also provides disaster recovery services to other companies.